A full refund within 14 days of purchase, even if you have already used Docktopus.
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1. Our 14-day refund promise
If you request a refund within 14 calendar days of purchase, we will arrange a full refund of the amount paid for your Docktopus license. This offer applies to consumers and business customers.
No reason is required. Downloading, activating, or using Docktopus does not remove your eligibility under this voluntary offer. You do not need to complete troubleshooting before requesting it.
The purchase date is shown on your Paddle receipt. Send your request within the 14-day period; it does not need to be approved or processed before that period ends. Any longer or additional entitlement required by applicable law remains available.
2. How to request a refund
Email [email protected], or request a refund through Paddle's buyer support or the support link on your receipt. A clear statement that you want a refund is enough; no special form is required.
Include your checkout email address and, if available, your Paddle transaction or order reference.
Include the purchase date if you know it so we can locate the payment.
Never send a full card number, card security code, password, or your license key.
If you cannot find your receipt or transaction reference, contact us anyway. We will help locate the purchase. Missing a reference does not itself invalidate a timely request.
3. Payment and processing
Paddle is the merchant of record and processes the payment refund. We will arrange eligible refunds requested through Docktopus support with Paddle. See Paddle's Refund Policy and Buyer Terms for its payment procedures.
Paddle normally uses the original payment method and states that eligible voluntary refunds are processed within 14 days of approval. Statutory withdrawal refunds follow the applicable legal deadline. Your bank or payment provider may need additional time to show the credit.
Our 14-day full-refund promise is an additional right offered by Stiftel IT. It does not depend on whether Paddle would otherwise offer a discretionary refund. Contact us if you need help with a timely request.
4. What happens to your license
Once your purchase is refunded, the associated paid license is revoked and paid activations are no longer valid. Stop using Docktopus under that refunded license. A refund does not extend or restart a trial.
Requesting a refund does not authorize us to delete files or app data on your Mac. Keep any local data you want to retain before choosing to uninstall the app.
5. Statutory withdrawal rights
Consumers may also have a statutory right to withdraw from a distance purchase, generally within 14 days of the relevant contract date. The applicable checkout withdrawal notice explains that right and how to exercise it. Where available, Paddle's customer portal provides a withdrawal option accessible through your receipt or Paddle's buyer support.
For paid digital content, a statutory withdrawal right may end when supply begins only if the legal requirements are met, including your express consent to early supply, acknowledgment of the loss of that right, and the required contract confirmation. Downloading or using software alone does not establish a valid waiver.
Any valid waiver of a statutory withdrawal right does not remove our voluntary 14-day refund promise. This policy does not replace a statutory withdrawal notice or limit rights that cannot lawfully be waived.
6. Problems, duplicate charges, and later requests
If your license is not delivered, a payment is duplicated, or Docktopus does not work as agreed, contact [email protected] or Paddle's buyer support. We will help investigate the issue and arrange the remedy you are entitled to.
After the voluntary 14-day period, refunds may still be available under applicable law or Paddle's policies. Rights relating to defective or misdescribed digital products, required updates, price reductions, or ending the contract are not limited to the voluntary refund period. Your lawful rights to dispute a payment remain unaffected.
7. Provider and policy version
This additional refund promise is offered by Ronny Stiftel, trading as Stiftel IT, Kemtpener Strasse 108, 88131 Lindau, Germany. Contact [email protected]. See our Imprint, Terms of Service, and Data Privacy pages.
The policy offered when you purchase applies to that purchase. Later changes do not retrospectively reduce your refund rights.